Terms of Service

Last Updated: January 1, 2026 | Effective Date: January 1, 2026

Welcome to Majestic Health. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. About Our Services

Majestic Health is a medical tourism facilitator that connects international patients with healthcare providers in Türkiye. We are not a medical provider; we facilitate medical services provided by independent healthcare professionals and institutions.

Our services include:

Consultation facilitation and medical coordination
Travel and accommodation arrangements
Airport transfers and local transportation
Translation and patient support services
Post-operative care coordination

2. Eligibility

To use our services, you must:

Be at least 18 years of age (or have parental/guardian consent)
Provide accurate and complete information
Be medically fit for travel and the proposed procedure
Accept responsibility for your healthcare decisions

3. Medical Disclaimer

Important: Majestic Health is not a medical provider. All medical procedures are performed by independent, licensed healthcare professionals at accredited facilities. We facilitate connections but do not provide medical advice, diagnoses, or treatments.

You acknowledge that:

All medical procedures carry inherent risks
Results vary from patient to patient
You are responsible for making informed decisions about your care
You should consult with your local doctor before traveling
The final decision regarding your suitability for any procedure rests with the treating surgeon

4. Booking and Payments

4.1 Deposits

A deposit is required to secure your booking. Deposit amounts vary by procedure and will be communicated during the booking process.

4.2 Payment Terms

Deposits are due at the time of booking
The remaining balance is due upon arrival in Istanbul
We accept bank transfers and major credit/debit cards
All prices are quoted in the agreed currency and are subject to change until confirmed in writing

4.3 Cancellation Policy

More than 14 days before procedure: Full deposit refund
7-14 days before procedure: 50% deposit refund or credit towards rescheduling
Less than 7 days before procedure: Deposit is non-refundable but may be applied to rescheduling within 12 months
No-show: Full deposit forfeited

Cancellations must be made in writing via email to support@majesticaesthetica.com.

5. Your Responsibilities

You agree to:

Provide accurate medical history and information
Disclose all relevant health conditions, medications, and allergies
Follow pre-operative instructions provided by your medical team
Comply with post-operative care instructions
Arrange appropriate travel insurance
Ensure your travel documents (passport, visa if required) are valid
Arrive at scheduled appointments on time

6. Package Inclusions and Exclusions

6.1 Typically Included

Medical procedure and surgeon fees
Hospital/clinic fees and overnight stay (where applicable)
Hotel accommodation as specified
Airport and clinic transfers
Prescribed medications during your stay
Patient coordinator support
Translation services

6.2 Typically Excluded

International flights
Travel insurance
Meals (unless specified)
Personal expenses
Additional treatments not included in your package
Extended stay beyond the package duration

7. Liability Limitations

To the maximum extent permitted by law:

Majestic Health is not liable for medical outcomes, complications, or results
We are not responsible for acts or omissions of third-party providers
We are not liable for travel delays, cancellations, or disruptions beyond our control
Our liability is limited to the fees paid for our facilitation services

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by or licensed to Majestic Health and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

9. Before & After Photos

If you consent to share your photos:

You grant us permission to use your before/after images for marketing purposes
Photos may be used on our website, social media, and marketing materials
Your identity will be protected unless you specifically consent to identification
You may withdraw consent at any time by contacting us in writing

10. Dispute Resolution

In the event of any dispute:

We encourage you to contact us first to resolve issues amicably
Complaints should be submitted in writing within 30 days of the issue arising
We will respond to complaints within 14 business days
These Terms are governed by the laws of Türkiye
Any disputes shall be subject to the exclusive jurisdiction of the courts of Istanbul, Türkiye

11. Insurance

We strongly recommend that all patients:

Obtain comprehensive travel insurance
Ensure coverage includes medical treatment abroad
Verify coverage for your specific procedure
Include coverage for trip cancellation and interruption

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

13. Contact Us

If you have questions about these Terms, please contact us:

Majestic Health
Email: support@majesticaesthetica.com
Phone: +90 538 265 6238
WhatsApp: +90 538 265 6238
Address: Levent Mahallesi, Büyükdere Caddesi No: 185, Şişli, Istanbul 34394, Türkiye